Refund Policy

Last updated: January 1, 2025

1. Overview

At Apuriya, we want you to be completely satisfied with our service. This Refund Policy explains our refund and cancellation procedures for paid subscriptions.

2. Free Plan

Our Free plan does not involve any payment and therefore no refunds are applicable. You may cancel your free account at any time.

3. Paid Subscriptions

3.1 Monthly Subscriptions ($11/month)

7-Day Money-Back Guarantee: If you're not satisfied with our service, you can request a full refund within 7 days of your initial purchase.

  • Refunds are only available for first-time subscribers
  • The refund period starts from the date of purchase
  • After 7 days, monthly subscriptions are non-refundable

3.2 Annual Subscriptions ($100/year)

30-Day Money-Back Guarantee: Annual subscriptions have an extended refund period of 30 days from the date of purchase.

  • Refunds are only available for first-time annual subscribers
  • The refund period starts from the date of purchase
  • After 30 days, annual subscriptions are non-refundable

4. How to Request a Refund

To request a refund within the applicable refund period:

  1. Contact our support team at support@apuriya.store
  2. Include your account email and reason for refund
  3. We will process your request within 5-7 business days
  4. Refunds will be issued to the original payment method

5. Cancellation Policy

5.1 How to Cancel

You can cancel your subscription at any time from your account dashboard:

  • Go to Dashboard → Settings → Billing
  • Click "Cancel Subscription"
  • Confirm your cancellation

5.2 What Happens After Cancellation

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for the next billing cycle
  • Your account will automatically downgrade to the Free plan
  • Your data will be retained according to our data retention policy

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • After the applicable refund period has expired
  • For renewals of existing subscriptions
  • If you have violated our Terms of Service
  • If your account has been suspended or terminated for abuse
  • For partial months or years of service

7. Processing Time

Refund Processing: Once approved, refunds are typically processed within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank transfers: 7-14 business days

Processing times may vary depending on your payment provider and bank.

8. Downgrade vs. Cancellation

8.1 Downgrade to Free Plan

If you want to keep using Apuriya with limited features:

  • Cancel your subscription (no refund unless within refund period)
  • Your account automatically downgrades to Free at the end of billing period
  • Your data is retained but subject to Free plan limitations

8.2 Complete Account Deletion

If you want to delete your account completely:

  • Go to Dashboard → Settings → Delete Account
  • All your data will be permanently deleted within 30 days
  • No refund is provided for unused service time

9. Exceptions

We may make exceptions to this policy on a case-by-case basis for:

  • Technical issues preventing you from using the service
  • Billing errors on our part
  • Legal requirements in your jurisdiction

Contact our support team to discuss your specific situation.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the new policy.

11. Contact Information

For questions about refunds or to request a refund:

Email: support@apuriya.store

Response Time: Within 24-48 hours

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